At www.satellitexmradiofix.com, customer satisfaction is important to us. We provide independent third-party assistance related to satellite radio subscription support and related customer services. We are not affiliated with, endorsed by, or authorized by Sirius XM Radio Inc.
Please read this Refund & Cancellation Policy carefully before purchasing any service from our website.
Nature of Our Services
Our services involve assistance, consultation, customer support, account-related guidance, subscription assistance, and other digital support services.
Because these services begin shortly after a request is submitted, refunds are limited as described below.
Eligible Refunds
A refund may be considered if:
- You were charged more than once for the same service.
- A payment was processed but no service was provided.
- We are unable to complete the requested service due to reasons entirely within our control.
- A verified technical error resulted in an incorrect charge.
Approved refunds will generally be processed within 5–10 business days to the original payment method. Processing times may vary depending on your bank or payment provider.
Non-Refundable Services
Refunds will generally not be provided in the following situations:
- The requested service has already been completed.
- You decide you no longer want the service after work has begun.
- Incorrect information was provided by you.
- The service cannot be completed because required information or cooperation was not provided.
- Delays caused by third-party systems or service providers outside our control.
- Dissatisfaction resulting from factors beyond our reasonable control.
Cancellation Policy
You may request cancellation before our team begins working on your request.
Once work has started, cancellation may not be possible and any refund will be determined at our sole discretion.
Chargebacks
If you experience a billing issue, please contact us before initiating a chargeback with your bank.
Fraudulent or abusive chargeback requests may result in suspension of future services.
Changes to This Policy
We reserve the right to modify this Refund & Cancellation Policy at any time. Updated versions will be posted on this page with the revised effective date.
Contact Us
For billing questions or refund requests, please contact:
Website:
www.satellitexmradiofix.com